How to restore an end user account
If an entire end user CloudFinder account has been lost, you can restore it.
STEP 1: Launch the CloudFinder Client Account
In the Reseller Portal Accounts page, click the Client ID of the client account you want to manage.
The client account Dashboard page displays, giving you access to client account details.
STEP 2: Access the Users Page
In the left-hand navigation menu, click the Accounts tab.
The Accounts page displays, giving you access to advanced end user management tools.
STEP 3: Search for the End User
In the Search bar, search for the end user you want to manage.
Then, in the left-hand results window, click the name of the end user you want to manage.
End user details will display in the right-hand browser window.
STEP 4: Restore the End User
In the User Details pop-up box (within the right-hand browser window), click the Restore button to restore end user backup data to the same user or a different end user account.
In the Restore User pop-up window, select your restore options:
- In the Backup Date and Time drop-down menu, select the snapshot you want to restore.
- In the Which Services do you Want to Restore section, click the boxes to select which items should be restored.
- In the Restore to User drop-down menu, select the end user account where this data will be restored. You can select the same end user or a different end user account.
- In the Name of the Restore Folder field, type the name of the folder where the restored data will reside.
Click the Restore button to complete the process.