Protect Everything. 

What is the Axcient Business Availability Portal?  

The Axcient Business Availability Portal serves as a single pane of glass for everything related to Axcient products and services. This article will answer some frequently asked questions about what the Portal can do and how you can use the Portal most efficiently.

We'll be working with groups of partners throughout 2019 to launch the Portal and you can find out the latest news below:

• If you have been provided with a Business Availability Portal account, you can log in here: 
• How to pay your invoice with the Business Availability Portal
• How to request a new account in the Business Availability Portal 

What will the Axcient Business Availability Portal ultimately provide for partners?

The Portal will be rolled out over several phases of development, with the first phase starting in November 2018. When fully implemented, the Axcient Business Availability Portal will provide partners with :

• Single pane of glass with one credential
• Launchpad to product and services portals
• Advanced dashboard
• Monitoring and alerting
• Usage reporting
• Billing payments
• Expedited troubleshooting
• Focused training and education
• Consistent user experience

What can I do on the Axcient Business Availability Portal today?

Right now, we are rolling out Phase One, which includes the following features:

• Access all Axcient Product Portals (Anchor, BRC, Cloudfinder, Replibit)
• Manage existing technical support tickets and submit new tickets
• Pay invoices and review usage, statements and transactions
• Easily locate key contacts at Axcient (Partner Success Manager, Support, etc.)
• Invite your colleagues and assign them individual levels of access (roles)
• Get alerted on special events, upcoming training sessions, and new releases.
• Manage your email communication preferences

Dashboard 

[Click here to view a larger image of the Dashboard:]

The Dashboard provides links to each of your applicable product portals, the Axcient Knowledgebase, your support tickets, and our feature requests page (among other useful portals.) 

You can also explore additional Axcient suite products here which you may not have currently activated.

The Dashboard also gives you access to the following activities: 

1. My Contacts

The Contacts page is where you’ll find connections to your Axcient representative and your Partner Success Team, as well as links to the Billing department and Tech Support, all in one place.

[Click here to view a larger image of My Contacts:]

2. Users

The Users page is where you add your employees to your organization. You can manage which employees have access, and set up their permission roles.  

[Click here to view a larger image of Users:]

  Learn how to create, edit, manage and delete User accounts here:

3. Support

The Support page is where you will submit, view and track the status of your Support requests. You can see the ticket ID#, the product involved, the creation date and the status of all of your Support requests on this page, among other details.

 [Click here to view a larger image of Support:]

  Learn how to work with Support request tickets:

4. Billing

From the Billing dashboard, you can select several options:

• Make a payment of your invoices
• View and download usage information
• Print or email individual statements by specific date
• Display a list of A/R for a specific date range
• Display a list of transactions (credit memos, deposits, invoices.)

  Learn how to use the Billing tools:

5. Settings 

The Settings page provides two options: You can edit your account settings, including email and passwords, and you can also select which of our newsletters you would like to subscribe to.

 [Click here to view a larger image of Settings:]

Have more questions about the Axcient Business Availability Portal?  

Please contact your Account Representative or the Support Team.