If a partner requests that the hosted data be copied to a USB Drive and shipped to them, first send the below in a reply to the request.
Thank you for requesting an archive of your offsite data. We are happy to accommodate your needs. In order to do so, please confirm the following information:
- Shipping address (include contact phone number)
- Shipping speed required
- Names of the Account(s), target core(s), or cloud node(s) data sets you require (include agent names if necessary for your backup product)
- Confirmation of charges involved
Please use the information below to help determine your needs:
Data archive charges: Service fee: $150 for the first data set from a backup account, target core, or cloud node, and $50 for each data set thereafter.
Note: Please remember that the $150 service fee does not include the cost of the drive.
Shipping costs: Varies depending shipping speed and size/weight of the package. A UPS Ground return shipping label is included in the cost (if used) which can be used to return the drive to Axcient/eFolder.
Drive fee (optional):
- $400 for a 4TB USB hard drive, or
- $800-$4,000 for a NAS (price varies on NAS size).
Note: This fee is only applied if you fail to return the drive within 14 days of receiving it. The drive can be returned using the included UPS ground shipping label.
Shipping speed options:
• UPS Express Critical - UPS same day delivery service. Avg. cost is just under $300.
• UPS Next Day Air - Standard or early AM, with a Saturday delivery option
• UPS 2nd Day Air
• UPS Ground
Note: The outgoing cutoff for UPS shipments is 6:00pm in the time local to the data center unless the shipment is for UPS Express Critical which can be scheduled any time, but departure is dependent on UPS flight availability. If using the standard shipping methods (non Express Critical) and the archive doesn't complete before this time, the package will ship the next day (or when completed, excluding Sundays).
Once you confirm the information we've requested and agree to the charges involved, we will begin the restore procedure and update you throughout the process. Shipping details and instructions will be sent to you once the archive has finished and been dropped off for shipment.
IMPORTANT: Please be aware that for AppAssure, Arconis, and Replibit archives, we are dependent on the speed of the software involved and not the underlying infrastructure. Because of this, exporting data may take significantly longer than expected, and we offer no ETA on when the export will finish. We will keep you updated on the process so you are aware of the current status and can set expectations accordingly.
When the partner replies that they do wnat this service and supplied the information, you will need to open a ticket with the PreLoads team via normal email channel and then call the manager of the preloads department. This process will require support from several teams and it is better to start with a phone call.