- Visit the Axcient status page at https://status.efolder.net/
- Click on the blue Subscribe to Updates button in the upper right corner:
- A dropdown menu will allow you to select three methods of receiving incident notifications:
- Atom or RSS feed
|To subscribe via email:|
a. Click the envelope icon and fill in your email address in the box provided.
b. Then click the blue Subscribe by Email button.
c. An email confirmation screen will appear.
d. Check the box by each Axcient product for which you would like to receive email notifications.
e. After checking all desired products, click the blue Update Preferences button at the bottom of the page.
f. You will briefly see a confirmation message on the top of your status page:
g. Finally, visit your email account and confirm your address in order to activate your new subscription.
|To subscribe via SMS:|
a. Click the Subscribe to Updates button, then select the phone icon from the dropdown menu and fill in your SMS number.
b. Click the blue Subscribe via SMS button.
A confirmation screen will appear, with a message across the top verifying that your phone has been subscribed.
c. Check the box by each Axcient product for which you would like to receive SMS notifications.
d. When you have checked the boxes next to all of the desired products, click the blue Update Preferences button to complete your subscription.
|To subscribe via Atom or RSS feed:|
1. Click the RSS icon and select either Atom Feed or RSS Feed:
2. The code needed to add the requested feed will appear for you to copy and use.
At Axcient , we value feedback from our customers. Not only do we want to help you quickly resolve your technical issues, but we value your input and build our products to incorporate your suggestions. To contact Axcient Technical Support, call 720-204-4500 or submit requests to Submit a Request.
For known problem resolutions, open a browser and navigate to:
Axcient Support: http://www.efolder.net/support/