Quest recently released a new version of Rapid Recovery, v6.2.1 This updated version is an update to the prior build with Maintenance updates. Please see the supported application matrix at the bottom of this thread prior to upgrading. At this time, eFolder does support v6.2.1. Any agents on v5.x are NOT compatible with this latest version.
At eFolder, our technical team carefully reviews and tests all new releases of software before certifying them for use in our cloud. This ensures we deliver a consistently stable and fast solution. Any new cores ordered will still come on v6.1.3, then be manually upgraded to v6.2.1 until the Cloud Engineering team updates the default template.
You can read more about the latest version here: https://support.quest.com/rapid-recovery/6.2.1
Please be aware of the new system requirements for this newest version: https://support.quest.com/technical-documents/rapid-recovery/6.2.1/system-requirements-guide/
Operating System Compatibility Matrix: https://support.quest.com/technical-documents/rapid-recovery/6.2.1/system-requirements-guide/3#TOPIC-874070
If you have any questions, please let us know. If you need to speak to a support technician on this matter, please open a support ticket by emailing us at firstname.lastname@example.org or call 800-352-0248.
eFolder Support Team