This Knowledgebase article provides instructions for deprovisioning / removing an Axcient license.

To stop the billing process, you must fully complete all of the following instructions.

IMPORTANT! Revoking a license on a protected machine does not stop billing of the license. You must follow all instructions in this article and complete all four required steps to stop the billing process.

Important Note: The following instructions need to be performed after that you have already uninstalled the Agent from the Protected System, and have deleted the Protected System from the Replibit BDR Appliance at the customer site.

To ensure that these steps are performed prior to deprovisioning:

1. Uninstall the Replibit Agent from the Protected System using Control Panel -> Programs and Features
2. Delete the Protected System from the Appliance by clicking ‘Delete’ from the Actions menu on the Protected Systems page

Required Steps to Fully Deprovision / Remove an Axcient Replibit License:

1. Log on / Access the Axcient Replibit Licensing Portal

2. Remove the desired License(s) from the Customer Location

3. Delete the Protected System from all Axcient Vaults to remove the  Cloud data
Notice: To avoid billing charges you MUST remove the Protected System from all Axcient Vaults; You may choose to leave the system on any self-hosted vaults without incurring any billing

4. (Optional) Delete the User account to completely remove the Customer from the License Portal

1. Log on / Access the Axcient Replibit Licensing Portal 

To access the, Replibit Licensing Portal, use any web browser navigate to: 

https://licensing.replibit.com

To log in to the Replibit Licensing Portal:

1. From the License Management window,
   • In the Username field, enter the Partner Account
   • In the Password field, enter the Password that was assigned to you when you completed your initial Replibit Onboarding training session. 
   • Note:your Partner Username and Password are case sensitive.

2. Select the Login button from the License Management window:

Important Notes:

• If you have misplaced or forgotten your password, from the License Management window,
  • Click on the, "Forgot Password" link below the Login button
  • A new, temporary password will be sent to the email address specified when your Partner account was created.

Important! If you change your partner password, you will need to enter the new password on every Vault on the Settings->License Details page.

        To View Existing Licenses

From the Left menu pane, Click Users and then select Licenses. Locate the Customer and Location in the Main Window, and select Manage from the Action menu on the right side of the page.

2. Remove the desired Licenses(s) from the Customer Location:

From the Manage Location dialog, under Actions, click Remove. Endpoint license packages are cumulative; you may have added additional license packs over time to meet your needs. Storage Licenses are mutually exclusive: There will ONLY be one Storage License Pack. 

Remove one or more endpoint license packages that meet the desired licenses that you need to return/remove.

• If the license package contains more licenses than you wish to release, after removing it, add a license package with the desired licenses back to the Location. 
  • For example, if you have a license package with 4 server licenses and you want to reduce it to 3, delete the package containing 4 licenses, then add a new license package containing 3 server licenses.
    
    To change Storage Licensing, remove the existing Storage License, then add a new Storage License of the desired size.
    
    Note: To change from Storage Licensing to Endpoint Licensing (or the reverse) simply remove all licenses and then add the desired license type and quantity.

3. Delete the Protected System all Axcient Vaults to remove Cloud data (Note: To avoid billing charges you MUST remove the Protected System from all Axcient Vaults)

IMPORTANT NOTE: When removing a Protected System from an Appliance, if you are using Axcient hosted Vaults, you will also need to delete the Protected System out of the Vault to avoid future billing.

Any Protected System remaining on an Axcient Vault will be billed a full month Endpoint license whether it has a license assigned in the License Portal or not.

To delete the Protected System out of the Vault:

Log into your Vault

• Select the Protected Systems page from the left menu.
• Select the Delete button next to the Protected System you would like to remove.

• Deleting the Replication configuration for the Protected System from the Appliance will also delete the Protected System from the Vault.

• Select Protected Systems Details on the Appliance and then select Replication.

• Select Delete for each Vault that you wish to remove the Protected System from and then click Save.

4. Delete the User account to completely remove the Customer from the License Portal

To Manage existing Customer and locations:

1. Click on the User Management drop- down menu from the left Select Users.
2. Select Users 

3. Click the checkbox to select the Customer account that you wish to modify, and select an action from the toolbar that you would like to perform:
To delete the account, select Delete.