To create a support ticket, open support.efolder.net in the browser
Click “Submit a request” in the top right corner
Select the product that you need assistance with.
Enter your email address
Type a subject that describes the issue.
As you begin typing the subject, the system will begin suggesting KB articles that may be related to the subject of your ticket.
You can right click on a possible KB to open it in a new tab
Enter the details in the description field
Select the desired priority level
Low – 48 hour response
Medium – 24 hour response
High – 4 hour response
Critical (down production server ONLY) – 1 hour response
Attach supporting images or documents
Verify that you are a human
You will receive an email with a ticket number and a link to review the ticket status or add additional comments.
If you click on the link to manage the ticket, you will be prompted to Sign in.
If this is your first time signing in, click the "Get a password" link
Check your email and click the link in the email to set a password
Enter the desired password
After the password is created or if you already have an account, you can “Sign In”
After you sign in, you will see the username in the top right. Click on the down arrow to the right of the name and select My activities
You can see and open tickets.
If you click Submit a request in the top right, you will be lead through a similar process without being prompted to enter an email address.