When the Anchor desktop client is not synchronizing as expected, the first step in diagnosis is to gather the logs from the Anchor desktop client. This article describes how to gather the logs from a desktop client running on a Windows machine.
For instructions on accessing log files on a Mac machine, please reference the Retrieving Logs from the Mac Desktop Client Knowledgebase article.
- On the local machine, navigate to the desktop client log directory, which can typically be found at C:\Program Files (x86)\Anchor Sync\logs.
- As a best practice, copy these files to the Desktop or other easily accessible location.
- When the files are finished copying to this new location, generate a zipped folder.
- Deliver this zipped folder to eFolder Support (through email, Anchor share link, or other method).