Solution Guide: Table of Contents

This Solution Guide will walk you step-by-step through the process of implementing your customer’s StorageCraft ShadowProtect software with eFolder BDR for ShadowProtect’s cloud services.

To complete implementation for your customer, you will:

• Assess the backup requirements of your customer.
• Provision eFolder accounts for computers that will be backing up data remotely.
• Install ShadowProtect on those computers requiring volume-level backups.
• Prepare and configure ShadowProtect to perform volume backups of OS and critical server applications.

This Solution Guide will also briefly discuss how to

• Add managed computers to the ShadowProtect console
• Connect and manage computers once they are on the ShadowProtect console
• Create a new backup job
• Configure ShadowProtect ImageManager
• Monitor ShadowProtect images using eFolder’s Online Backup Manager
• Monitor customer activity using reporting and notification email
• Restore, migrate, or virtualize servers
• Restore individual files
• Recover from a disaster

eFolder Partners who activated eFolder ShadowProtect MSP licenses prior to June 1, 2016:       If you prefer to backup ShadowProtect images using the legacy eFolder Backup Manager, please review the eFolder BDR for ShadowProtect User Guide [Sept 2015] for more information.

• If you need information about buying and activating a new ShadowProtect license, please contact your eFolder Account Manager.
• If you have additional questions, wish to deviate from these guidelines, or have a different version of ShadowProtect, please contact us at support@efolder.net