The backup manager software installed on customers computers will need to connect to our backup server to upload the data. Normally this server is identified in the software by the hostname backupserver.securewebportal.net.
However, it is easy to change this to use your own server hostname (such as backupserver.mycompany.com). To do this requires that you add a new CNAME record to your DNS zone for your domain name (mycompany.com). The exact details on how to do this vary according to your DNS provider.
NOTE: This is not the same thing as the web portal URL. The branded server hostname cannot be the same as the branded web portal URL. You cannot use a CNAME to rebrand the web portal URL -- please see our other KB article about this. Please contact us with any questions you may have.
The purpose of the CNAME record is to create an alias such that backupserver.mycompany.com (or whatever you choose) is another name for the hostname backupserver.securewebportal.net. (Note: This is different from backup.securewebportal.net, which hosts the web portal. You cannot use a CNAME when rebranding the web portal URL. Please see the other KB article about this. ) An example CNAME entry would look like:
backupserver.mycompany.com IN CNAME backupserver.securewebportal.net
Please contact us if you need assistance creating a CNAME record. Once you have created the CNAME record, you may include it on your branding worksheet or contact us with the information.
Note that the hostname you choose here must be different from the location of the web page used to hide the web portal URL. For example, if you chose to use http://onlinebackup.mycompany.com/ as the location where you host the web page to hide the web portal URL, then you could not use onlinebackup.mycompany.com as the source of the CNAME entry (you could use something like backupserver.mycompany.com or datavault.mycompany.com instead).