Anchor allows administrators and end users to back up personal files and folders that exist on registered Windows and Mac machines.
What File Types Can I Back Up?
The Backups feature is designed to back up and restore important personal files, including Microsoft Office content, pictures, PDFs, and so forth. These files are typically stored in a user directory or a home folder.
Windows Directory: C:\Users\<user>\Desktop\MyFiles
Mac Directory: /Users/<user>/Desktop/MyFiles
What File Types Should I Avoid Backing Up?
The Backups feature is not designed to back up or restore entire operating systems or applications; backing up directories that contain application folders, system files, or temporary files will unnecessarily cause high CPU usage, and could affect the syncing process.
Windows Directory: C:\Program Files or C:\Documents and Settings
Mac Directory: /Users/<user>/Library
How Can I Monitor the Backup Process on a User's Machine?
Because local desktop clients handle both the sync and backup process, you can monitor and troubleshoot backup issues the same way you monitor sync issues. For example:
- Monitor the sync and backup process from the Machines tab in the administrative web portal
- Troubleshoot sync and backup issues using the Windows Event Viewer
- Use reports and advanced filtering to monitor machine health
Where can I find more information?
For more information on excluded extensions, please reference the What Files and Extensions are Excluded from the Sync Process Knowledgebase article.
For more information on how administrators manage backups, please reference the How to Create and Manage Backups Knowledgebase article.
For information on how end users create backups on their local machines, please reference the How to Back Up Folders from the Desktop Client Knowledge Base article.