On Tuesday, May 19th, we released several updates in Anchor Version 2.3.2. Unfortunately, this surfaced an issue where Desktop Clients would unregister if the machine was restarted mid-sync.
We've determined that this issue only affected a small number of users and a fix will silently be deployed for SaaS this evening. On-Prem will receive a build early next week. Nothing need be done by our partners or their end-users.
If you have any questions please contact eFolder Support (www.efolder.net/help).
The eFolder Team
UPDATE: The issue we identified last week is resolved. We are in the process of resolving a new event that's related to similar cause/behavior, with an even lower impact (only 2 instances reported). We will provide a resolution to this new issue mid-week.