The desktop client generates file sync warnings to alert end users of potential problems with the file sync process. Each warning provides an automated resolution option.
Types of File Sync Warnings and Resolution Options
Best Practice: While end users are primarily responsible for resolving their own collisions, you can help them monitor these important events. Anchor logs various file sync warnings--including both collision and collision resolution events--and these events are viewable in the Windows Event Viewer dialog box and the OS X Console utility. For more information, please reference the How to Track Anchor Collision and Collision Resolution Events Knowledgebase article.
Resolving a File Sync Warning
To resolve a warning on a Windows or Mac machine:
- When an issue occurs, you will see a Resolve Sync Warning icon over the following:
- System tray icon
- System tray menu
- Affected files (for file collision and locked change warnings)
- Click the icon on your computer’s system tray or menu bar, and select the Sync Warnings icon.
Note: On a Windows machine, the icon is located in the lower right-hand corner of the screen; on a Mac machine, the icon is located in the upper right-hand corner of the screen.
The Preferences dialog box displays, showing the Warnings tab.
- Click the Resolve link to learn more about the warning, and what you can do to resolve the issue. For example, for file collisions:
- Click the Rename button to rename your copy to include the term collision appended to the end. When this option is selected, you will see two files: the original_file_name file and the original_file_name (collision) file.
- Click the Discard button to discard your copy without saving changes.
- If the Allow Users to Overwrite Collisions policy has been configured for the organization, you can also click the Overwrite Current button to sync your local copy as the current server version.
Last Updated: August 2017