In some instances, when attempting to create a new user account, you might receive an error message indicating that the organization’s user limit has been reached.
If a user limit has been reached, you will no longer be able to create user accounts. The system will still allow the sync process, logins, root creation, and so forth to continue as expected.
As a first step, you should first attempt to adjust the Max Number of Users policy in the Settings tab of the administrative web portal to accommodate a higher number of user accounts.
Alternatively, if you cannot adjust this policy for the organization, you might need to adjust this policy for the parent organization.
If you cannot adjust this policy from the web portal, please contact your Account Manager to increase the maximum number of users allotted to your account.
To adjust the Max Number of Users policy:
- In the administrative web portal, navigate to the organization in which you received the error message.
- Click the Settings tab, and then click the Policies button.
- In the Max Number of Users field, enter a number to represent the maximum user count for the organization; enter 0 for unlimited.
- Click the Save button when you are finished.
If you cannot adjust the Max Number of Users policy for the organization, you might need to adjust the policy for the parent organization. If the Max Number of Users policy is capped at a specific number within the parent organization, you will not be able to surpass this number for the child organization.
For more information, please reference the Managing Inherited Policies Knowledgebase article.
If you cannot adjust the Max Number of Users policy using the instructions outlined above, or if you continue to receive an error message, please contact your Account Manager.