End of support announcement
At Axcient, we are committed to improving and extending the functionality of our products. This includes updating our products with the latest security standards, tools and technologies to meet the needs of the ever-changing landscape of the software industry. This process requires us to add support for the newest operating systems and web browsers and also implies closing support for outdated ones.
To ensure the high quality and security of our products, we will end support for the following mobile operating systems and web browsers:
|Starting from version||When||Ending support for all sub-versions of||% of affected users||Notes|
|Axcient Anchor Synced Tool 4.9 for iOS||March 2020||Apple iOS 8, 9, 10||< 3%||Previous versions of the mobile apps may continue to work on the old platforms; New updates will only be provided to the supported versions of operating systems.|
|Axcient Anchor Synced Tool 4.6 for Android||April 2020||Android platform 2, 3, 4||~ 1%||
|Axcient Anchor Web Portal 2.8.0||April-May 2020||Microsoft Internet Explorer 8, 9, 10||< 1.5%|
Desktop Client System Requirements
The desktop client is compatible with the following operating systems:
|Windows 2019 Server||Catalina v.10.15***|
|Windows 2016 Server||Mojave v.10.14**|
|Windows 2012 Server R2||High Sierra v.10.13*|
|Windows 2012 Server||Sierra v.10.12*|
|Windows 2008 Server R2||El Capitan v.10.11*|
|Windows 2008 Server|
|Windows 8.1 (including Surface Pro)|
* Only 64-bit OS X and macOS machines are supported.
** As of 10.14, macOS notifies users of applications using 32 bit architecture (see details at https://support.apple.com/en-us/HT208436). This is not indicative of a lack of support from Axcient, nor a compatibility issue. This will be addressed in an upcoming release as we migrate the application to fully 64 bit. Synced Tool for macOS 2.7.1 is 64 bit, therefore, users will not see the warning from macOS.
*** As of macOS Catalina v.10.15, Apple has changed the storage mapping, and the support of macOS Catalina is included in Synced Tool for macOS 2.7.1
Minimum system requirements are as follows:
|Hard disk:||35 mb for installation|
|CPU:||1 Ghz single-core or better|
Web Browser Requirements
The following browsers have been explicitly tested for support. Other browsers with HTML 5 support may function, but are not supported with this application.
- Chrome 12+
- Firefox 13+
- Safari for 6 & 7 OS X, version 5.2.7 for Windows
- Internet Explorer 8, 9 and 10, including all sub-versions.
Note: Starting with 2.8.0 of the Axcient Anchor Web Portal, we are ending support for Internet Explorer 8, 9 and 10 including all sub-versions
Note: If you are using an older browser that does not fully incorporate HTML 5 (such as IE 8/9), we recommend you have Flash installed.
The following devices have been tested for support:
Note: Starting with version 4.6 of Anchor Synced Tool for Android, we are ending support for Android 2, 3 and 4 including all sub-versions.
Apple iOS 8+
Note: Starting with version 4.9 of the Axcient Anchor Synced Tool for iOS, we are ending support for iOS 8, 9 and 10 including all sub-versions.
Apple iOS 13+ starting with Synced Tool for iOS 4.8
Microsoft Outlook Add-In Requirements
The Outlook add-in can be installed in Microsoft Outlook versions 2010+ (Windows 32-bit and Windows 64-bit environments) with .NET 4.7.1 version or higher. Microsoft Outlook for Mac does not support third-party add-ins.
Note: This feature is not supported for Microsoft Outlook installed on Mac operating systems. Microsoft Outlook installed on Mac operating systems does not allow for the installation of add-ins.
Server Requirements for Private Cloud Partners
Note: To avoid potential conflicts with Apache, please make sure IIS is not installed.
The system requirements for the server are as follows:
|Hard Disk||350 mb for installation||
1 TB+ direct-attached hard disk
6 gb/s transfer speed
32 mb cache
7200+ RPM or SSD
|Ram||2 gb||6 gb|
|CPU||2 Ghz single core||3 Ghz quad-core|
Windows 2008 Server R2
Windows 2012 Server
Windows 2012 Server R2
Windows Server 2016
Windows Server 2019
Note: If using 2012R2 or higher for Anchor Server, please note that deduplication is not recommended for any location housing Anchor data (install, root store, file store, or PostgreSQL). Deduplication can have a severe impact on the applications' performance and may result in unintended outcomes.
Supported Versions of the Anchor Product
Axcient's support for the Anchor product line is tied to the currently available release, obtainable through the auto-update tool provided with each install.
Please see our release notes section for information on the latest available release.
It is imperative for the protection of Anchor data that the latest version is run (once available) to ensure data security compliance.
Anchor is a cross-platform file sync and share application that functions across many devices in the user IT infrastructure: macOS, Windows, iOS, and Android.
Every effort is made to ensure that each component of each release is interoperable with other components, as well as with each of the supported operating system versions for the product.
Any time a new feature is released, the utmost care is taken to ensure that functionality remains fluid between Synced Tool for Desktop user machines, the Anchor Application Server platform, and user mobile devices.
Mobile applications are provided through the respective app stores of the mobile operating system. Our release cadence ensures that when a new server version is released, this version is pushed to those app stores to provide a seamless experience for users. While Synced Tool for macOS and Synced Tool for Windows application versions are controlled by their respective servers (i.e. a private cloud server running 2.6.2 will have version control for each Synced Tool at a 2.6.2 release as well), the mobile applications will always be at the latest supported release tied to the latest supported server build.
In addition to supporting interoperability, each release contains numerous bug fixes and various enhancements. Security patches are often included, and are necessary to safeguard Anchor data from potential vulnerabilities that could otherwise be exploited by malicious actors. It is imperative for the protection of Anchor data that the latest version is run (once available) to ensure data security compliance.
Last Updated: February 2020