Desktop Client System Requirements
The desktop client is compatible with the following operating systems:
| Microsoft Windows | macOS |
| Windows Server 2016 | High Sierra v.10.13* |
| Windows 2012 Server R2 | Sierra v.10.12* |
| Windows 2012 Server | El Capitan v.10.11* |
| Windows 2008 Server | |
| Windows 10 | |
| Windows 8.1 (including Surface Pro) | |
| Windows 8 | |
| Windows 7 |
* Only 64-bit OSX machines are supported.
* Please note, there is currently a known issue with the 2.6.X agent on MacOS 10.9.5 and the agent may not function as expected on this OS build. It is recommended that either the OS be updated to 10.10 or higher, or alternatively, an unsupported 2.5.4 build may be installed. We are continuing to work to address all known issues here. Other MacOS 10.9 and 10.8 builds are not impacted.
Minimum system requirements are as follows:
| Hard disk: | 35 mb for installation |
| RAM: | 256 mb |
| CPU: | 1 Ghz single-core or better |
Web Browser Requirements
The browsers listed below have been explicitly tested for support. Other browsers with HTML 5 support may function, but are not supported with this application.
- Internet Explorer 8+
- Chrome 12+
- Firefox 13+
- Safari for 6 & 7 OS X, version 5.2.7 for Windows
Note: If you are using an older browser that does not fully incorporate HTML 5 (such as IE 8/9), we recommend you have Flash installed.
Mobile Devices
The following devices have been tested for support:
- Apple iOS 8+
- Android 2+
- Windows Phone 8+
Microsoft Outlook Add-In Requirements
The Outlook add-in can be installed in Microsoft Outlook versions 2010+ (Windows 32-bit and Windows 64-bit environments) with .NET 4.7.1 version or higher. Microsoft Outlook for Mac does not support third-party add-ins.
Note: This feature is not supported for Microsoft Outlook installed on Mac operating systems. Microsoft Outlook installed on Mac operating systems does not allow for the installation of add-ins.
Server Requirements for Private Cloud Partners
Note: To avoid potential conflicts with Apache, please make sure IIS is not installed.
The system requirements for the server are as follows:
| Minimum | Recommended | |
| Hard Disk | 350 mb for installation |
1 TB+ direct-attached hard disk 6 gb/s transfer speed 32 mb cache 7200+ RPM or SSD |
| Ram | 2 gb | 6 gb |
| CPU | 2 Ghz single core | 3 Ghz quad-core |
| OS |
Windows 2008 Server R2 Windows 2012 Server Windows 2012 Server R2 Windows Server 2016 |
Same |
Note: If using 2012R2 or higher for Anchor Server, please note that deduplication is not recommended for any location housing Anchor data (install, root store, file store, or PostGreSQL). Deduplication can have a severe impact on the applications' performance and may result in unintended outcomes.
Last Updated: December 2016
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