As you may know, Quest recently released a new version of Rapid Recovery, v18.104.22.168. This updated version is owned by Quest (no longer a Dell Product). It is to prep users for the upcoming Rapid Recovery 7 which is slated to be released this fall.
At eFolder, our technical team carefully reviews and tests all new releases of software before certifying them for use in our cloud. This ensures we deliver a consistently stable and fast solution. We have now certified this latest version for use in our datacenters. If you decide to use the LMU (Local Mount Utility) to access your target core data, you will need to install the patch below after the LMU is installed. This patch will only work for v22.214.171.124. If using a prior version to access a target core, please open a ticket by emailing us at firstname.lastname@example.org to obtain the patch. Please keep in mind that this patch is only availabe for versions 126.96.36.199 and 188.8.131.52. There is no patch for any other versions of RR6. Versions 5.4.x is not affected by this bug.
LMU Patch v184.108.40.206: http://drops.syncedtool.com/shares/file/85ce037a6ca1a9/
For more info on this latest release, please see below. The latest version eFolder supports is 220.127.116.11.
Please be aware of the updated system requirements for this newest version: https://support.quest.com/technical-documents/rapid-recovery/6.1.3/release-notes/2#TOPIC-799272
Please let us know if you have any questions. If you need to speak to a support technician on this matter, please open a support ticket by emailing us at email@example.com or call 800-352-0248.
This KB from Quest contains info on properly sizing a Rapid Recovery deployment: https://support.quest.com/appassure/kb/118407
Check out this helpful knowledge article: https://support.quest.com/kb/181997?utm_campaign=29395-53870-SU-GL-Rapid-Recovery-6.1.3&utm_medium=email&utm_source=Eloqua
How to upgrade to the most recent version of Rapid Recovery 6 (181997)
To determine the current support phase of your product, please refer to the Rapid Recovery life cycle table.
Be sure to check out the Rapid Recovery Product Support page to find solution articles, tips and tricks, tutorials, documentation, notifications, life cycle tables, training, and a product user forum.
Important Notice: Due to Quest's recent divestiture from Dell Technologies, they are required to retire any Dell branded software from their support Portal. This means that all software downloads and technical documentation for Rapid Recovery prior to version 6.1.2 will be removed from the Support Portal after November 1, 2017. Please download any older versions now that you may need for your future use. I have confirmed with Quest that any existing KB's branded with Dell info will be replaced with Quest's information, so older KB's will be sticking around for now.
Version Full Support as of: Limited Support as of: Support Ending:
6.0.2 6/07/2016 2/7/2017 2/7/2018
6.0.1 2/19/2016 12/12/2016 12/12/2017
5.4.3 2/24/2015 3/12/2017 3/12/2018
5.4.2 7/10/2014 2/19/2016 2/19/2017 - Discontinued
5.4.1 4/08/2014 2/19/2016 2/19/2017 - Discontinued
5.3.x 8/24/2012 2/19/2016 2/19/2017 - Discontinued
Replay v4.x - End of Life on 9/30/2017
Full Support: Fully Supported, generally available release/version. Enhancement requests for this release are accepted and may be considered for future releases. Maintenance releases and/or hot fixes are periodically made available for this release. Release/Version is fully supported by both support and development at Quest. Release/Version is available for download from the Quest Support Portal.
Limited Support: Limited Support is available for this for this release/version, and we will use best efforts to provide known workarounds or fixes. No new code fixes will be generated except under extreme circumstances and at Quest's discretion. No enhancement requests will be accepted. Customers are encouraged to plan an upgrade to a release/version offering "Full Support"
Support Discontinued: Discontinued Versions which are retired or discontinued. No new patches or fixes will be created for this release. Not available for download from the Quest support portal. Only support provided will be to upgrade to a supported version. Support is NOT obligated to provide assistance on this version of the product.
eFolder Support Team