This KB article shows you how to recover files and folders directly from your Axcient-hosted Acronis Storage Node. Please remember that the restore performance will not be as fast as a local restore; your site’s Internet speed will be the main determining factor. If you need to recover large amounts of data and/or you have a slow Internet speed, you should open a ticket with Axcient Support and request that the data be shipped to you on a drive.
The recovery is performed by opening the local Acronis Management Console and connecting directly to the agent system from which the data will be recovered (not the local AMS). Do this by performing the following steps:
The only differences between the Online Recovery process described here and the normal Local Recovery process is (1) you connect directly to the agent machine and not the AMS, and (2) In step 3, where you choose the Storage Node, in a Local Recovery, you point to your local Acronis Storage Node for the data. In the Online Recovery process, you point to the Axcient hosted Acronis Storage Node.