When the Anchor desktop client is not synchronizing as expected, the first step in diagnosis is to gather the logs from the Anchor desktop client and deliver the zipped folder to Axcient Support. This article describes how to gather the logs from a desktop client running on a Mac.
For instructions on accessing log files on a Windows machine, please reference the Retrieving Logs from the Windows Desktop Client Knowledgebase article.
From Finder, click the Go menu and select Go to Folder.
In the Go to Folder dialog box, enter ~/.anchor/ and click the Go button.
- As a best practice, copy the log files into a separate folder. You can then compress the folder and send the log files to Axcient Support through file transfer, email, or share link.