In some instances, you might experience issues registering desktop clients.
- First, on your server, launch Services. In the Services window, make sure that the server service is running on your server machine.
- If it is, log in as an administrator to check the hostname field. It should match the IP address of the server machine, not localhost.
Note: You should also check the hostname for the organization to which you are trying to register the user.
- If the server service is running and you have the correct hostname, redownload SyncTool App from the web client. Make sure that the desktop client's filename has the hostname in it.
- Contact support if you still cannot resolve the problem.