The Replibit Licensing Portal is the central management point for licensing and hardware orders. The first step in the process of becoming an eFolder Replibit Partner is to gain access to the Replibit Licensing Portal which allows you to manage all of your Customer licensing and accounts.
After reviewing this guide, you should be able to:
1. Access / Logon to the eFolder Replibit Licencing Portal
2. Set up your Customers
eFolder requires that new partners complete a short training session on how to access and use the Licensing Portal prior to receiving your login credentials.
The Licensing Portal will enable you to:
- Create and manage customer accounts with their associated site locations,
- Assign endpoint-based or storage-based licensing to backup Appliances,
- Order an eFolder Replibit BDR Appliance and have it preconfigured for a specific customer and location, and
- Request an eFolder hosted Vault to replicate your customer data to the Folder
- Additionally, you are also able to replicate to a Vault hosted at your own datacenter if you prefer.
Note: Before you can configure and deploy a new Replibit Appliance on-site for a customer, you must have already created a customer and defined at least one site location in the Replibit Licensing Portal.
If this process is not completed, you will not see the customer or location as an available choice when you are provisioning the Appliance.
The following content, and included screenshots pertain directly to NEW eFolder Replibit partners, and existing eFolder BDR for Replibit partners.
- Pre-merger direct Replibit partners will be referred to as Legacy Replibit partners throughout these articles.
- Most of this content is applicable to Legacy partners though 'Notes' which have been included to call out differences in how Legacy Replibit partners interact with the Licensing Portal.
Accessing the Licensing Portal
To access the Replibit Licensing Portal, use any web browser navigate to https://licensing.replibit.com
To log in to the Replibit Licensing Portal:
- From the License Management window,
- In the Username field, enter the Partner Account
- In the Password field, enter the Password that was assigned to you when you completed your initial Replibit Onboarding training session.
- Note: your Partner Username and Password are case sensitive.
2. Select the Login button
- If you have not yet taken your initial training session to receive your Licensing Portal credentials, please contact your eFolder sales representative to schedule your session which will enable you to obtain your credentials.
- If you have misplaced or forgotten your password, from the License Management window,
- Click on the, "Forgot Password" link below the Login button
- Your password will be sent to the email address specified when your Partner account was created.
First Time Login
- The very first time you log in to the portal, from the Replibit License Management left pane, click the My Account drop-down menu.
- Select Profile Details.
- From the Profile Details window:
- Enter your Address, City, and Zip Code in the corresponding fields.
- From the drop-down menu, select your Region, Country, and State.
- Enter your Email address and Billing email address for your company.
- Click the Update button to complete your Profile Details updates.
- After you have updated your Profile, it is highly recommended that you change your password at the same time.
Note: If you do not change your password during this initial logon process, changing it later will require you to update all deployed Vault devices with the new Partner login password.
5. From the Replibit License Management left pane, click the My Account drop-down menu.
6. Select Change Password.
7. From the Change Password window:
- In the Old Password field, enter your Old Password.
- In the New Password field, enter a New Password that is complex, highly secure password for your Licensing Portal account.
- In the Confirm Password field, please enter this new password again.
- Click the Update button to complete.
The Replibit User Management Pane will appear after logging on to the Replibit Licensing Portal.
Adding Customers Overview
- To deploy an Appliance at a new customer location so that you can begin backups, you must create a Customer account within the Licensing
- Add Customer accounts by clicking on User Management and follow the step- by-step instructions presented in the next section below.
- Each Customer account must have one or more Locations.
- When deploying an Appliance, it must be assigned to an existing Customer Location that is not currently in use by any other Appliance.
- Each Location may contain only ONE Appliance.
- You may create as many Locations as necessary for each Customer Account.
- Do not create multiple accounts for the same Customer.
- Instead, create multiple Locations.
- During the initial provisioning process when deploying a new Appliance at a Customer site, if there are no options available when you select “Get Customers,” that means that there are no remaining Customers with a Location that has not been previously assigned to an Appliance. In this instance, you will need to create a new Customer, or add a new Location to an existing Customer account.
- Performing a Factory Reset on a deployed Appliance will release the its Location in the License Portal to be reused by a new Appliance.
Creating Your First Customer
1. Click the Add User button to create a new Customer account.
The Customer Details window appears.
2. Complete the fields on the Customer Details popup window and then click the Submit button.
- The Customer\Username and Locations fields may contain only letters, numbers, and underscore characters. They cannot contain spaces or other special characters.
- Enter multiple locations separated with a comma if you desire to create more than one location.
- Make a note of the Customer Username and Password. These credentials will be required when logging in to any Vault to recover data for the Customer.
- If you want to allow your Customers to perform self-service file restores from an off-site Vault, you may provide this login credential to your Customer.
- Each customer within your Partner account must have a unique You cannot create two customers with the same username within the licensing portal.
- Passwords may only be recovered to the email address entered.
- This email address cannot be changed later, so please make sure that it is correct.
- Replibit highly recommends that you use an email address or distribution list at your company, and not the actual customer.
Using the Licensing Portal
eFolder Replibit Licensing Model
There are two distinct types of licenses available for use within Replibit:
- Endpoint licensing, and
- Storage licensing.
Each type of license is described in more detail on the next
All eFolder Replibit licensing is based on a monthly recurring Per-Device or Per-Storage-Size
Licensing charges for Storage licensing are prorated, and billed based on the date they are assigned or removed.
Licensing charges for Endpoint licensing are NOT prorated, and are billed based on the number of Server and Workstation licenses assigned (whether they are in use or not) to all Customers on the last day of the month. For example, a Server license assigned on the 23rd of the month will incur billing for the entire month for that Endpoint.
Note for Legacy Partners: Legacy Partner licensing charges are prorated from date of purchase or return. All charges are calculated based on total license count PURCHASED, regardless of whether it is assigned to a customer or To avoid charges for licenses not in use, return unused licenses by:
- Clicking on User Management,
- Select Reduce
Note: Pricing of Replibit licensing varies based on a tiered usage scale and specific pricing will not be covered within this guide, except in general terms. Please consult the latest eFolder Replibit Pricing Guide for current pricing on all eFolder